All material on arrival is immediately quarantined for QC review. Here a qualified quality control associate will extract samples for immediate testing in our laboratory as per standard sampling procedures and the sample is analyzed with a carefully selected series of tests covering the physical & chemical characteristics using optimized methods& modern analytical tools like HPTLC, GC, HPLC, HPLC-MS etc.
For the finished product QC, a high degree of safety with respect to residual solvents is ensured by employing latest analytical tools like GC-HS, GC-MS to detect traces of solvents upto ppb levels & thus complying limits as per USP & ICH Q3C (R4) guidelines.
Exotic’s QC sets high quality standards by testing for safety against EACH heavy metal (arsenic, cadmium, lead and mercury) - rather than just the total heavy metal amount by using sophisticated analytical techniques like ICP-OES & ICP-MS. Our heavy metal tests are performed using scientifically validated methods, in accordance to the US Pharmacopoeia and the World Health Organization (WHO) standards.
Most suppliers test only the total heavy metals, which mean variance in one heavy metal above its individual limit may be offset by a low count in another. Though taking on this difficult task means rejecting many batches of herbs that do not meet the Exotic’s standards, we believe it is still necessary in order to deliver consistent quality ingredients.
Exotic’s herbal extracts are safe from pollutants, insecticides, fungicides, herbicides, and pesticides. Our accredited partner labs test at-risk herbs for a total of over 100 different types of organochlorine and organophosphorus compounds using highly sensitive technique viz., GC-MS.
We insist on microbial tests following the guidelines of the US Pharmacopoeia. Scientists in our full-scale microbiology lab test our herbs for Escherichia coli, Staphylococcus aureus, Salmonella spp., Enterobacteriaceae, and other gram negative bacteria for total bacteria count, and for total yeast and mold counts, to ensure you receive the safest product on the market today.
Exotic Naturals ensures purity, safety, and potency in our standardized herbal extracts by following standards and guidelines set forth by WHO.
Quality Assurance & Quality Complaint Policy
Exotic Naturals Quality Management System consists of 3 elements of Quality Assurance:
- Setting stringent specifications for all the incoming Raw Material and Packing material
- Good Agricultural Practices, Good Manufacturing Practices, Good Lab Practices and finally Good Storage Practices.
- Product Release after Authorisation
- Product Recalls and Customer complaint handling
Setting Specifications: With Farm to Final Product approach using our Good Manufacturing Practices, Good Lab practices and Good Storage Practices our products are able to meet specifications like California Prop 65 limits for heavy metals, pesticides and residual solvents.
Product Release after authorization: With an independent Quality Control function we at Exotic Natural release goods only after final approval from QC. With access to ultra-modern and sophisticated instruments like GC-MS, HPLC, ICP-AAS, our parameters mentioned In the COA are aptly supported with analysis and interpretation.
Product Recalls and Customer complaint handling: Treating Customer Complaints as an opportunity of improvement has been the policy for Exotic Naturals. With a dedicated quality assurance person responsible for customer complaints, we ensure no customer complaints go unaddressed. With an approach of root cause analysis and Corrective Action and Preventive Actions (CAPA) we make sure that our Customer complaints are effectively closed with the end result of getting a delighted customer.